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Notice of Privacy

COM PERSONAL SA DE CV, its affiliates and/or subsidiaries (hereinafter "COM") makes this privacy notice available to you to inform you of our procedures and policies regarding the treatment of your information, as well as the rights and obligations that you has in relation to its processing. Unless otherwise specified in the Privacy Notice, the terms used in this document have the same meaning determined in our Terms of Use.


Collection and processing of information


When visiting our website, COM may collect, if you accept, cookies and analysis information, which allow us to personalize content in your language, according to your interests and the region in which you visit us; in addition to knowing the effectiveness of our marketing campaigns.

Analysis information (analytics) comes from your IP address, your operating system information, your browser specifications, the type of device you use to browse and language settings.

When you download or request any material from the COM Sites, we will ask you to provide us with certain information, which will be stored and processed in a secure manner.

In order to proceed with the download, or to follow up on a request for information or answer a contact request, we will request the following information (including but not limited to): full name, corporate email, contact telephone(s), company (employer), position/job title, employer address, company website, number of employees, country, city, zip code, listing of services or solutions of interest to you, and social media account names (“Information Staff").

Please note that COM sites and blogs use cookies and similar technologies to provide you with a better experience and for analytics purposes. Please read our Cookie Policy for more information.


Use of personal information


COM may use your Personal Information in the following activities:

To contact you and respond to any requests you have submitted through the COM Sites;

To send you marketing material about our services and solutions, based on your interests;

Conduct satisfaction surveys for our customers;

Manage and respond to comments or requests made on our blogs, in which you can participate;

Develop marketing campaigns;

For recruitment purposes; and To compile general statistics.

COM uses, if you have agreed, cookies that store general, non-personal information to measure the number of visits to our sites, the average time spent on the site, pages viewed, and similar information; and to improve the content, as well as ensure its safety and security.

COM does not lease, rent, assign, transfer, or provide your Personal Information to third parties without your prior written consent, except where (i) it is generally known to the public at the time of disclosure or becomes public knowledge through any wrongful act by COM; (ii) is in COM's possession at the time of disclosure, without COM breaching any legal obligation; (iii) becomes known to COM by sources other than the disclosing party, but with the legal right to disclose such Personal Information; (iv) is required to be disclosed by COM to comply with applicable government laws or regulations.


How long we keep your information.


If you are currently a customer, COM will store and protect your Personal Information in accordance with the provisions of the applicable agreement. The confidentiality obligations established in the contract will remain enforceable during the term of the business relationship of the parties and after the date on which said business relationship ceases as indicated in the regulatory agreement.


Distribution of your information


COM may share your Personal Information with its affiliates and subsidiaries, as well as transfer it to other countries in the world where COM has servers or operations.

COM may work with third party vendors and partners to fulfill the above purposes; therefore, when COM V uses third parties, it will ensure that they have an adequate level of protection for the Personal Information they process on our behalf. In addition, when said third parties are located outside of Mexico, COM will ensure that the existing confidentiality agreements with COM are complied with.


Information Security and Integrity


Personal Information, which you may provide, will be stored and protected in accordance with industry and technology standards. Notwithstanding the foregoing, the Internet is not a 100% secure environment, therefore COM cannot guarantee that Internet transmissions will be completely private or secure, and you understand that any message or information you send to COM may be read or intercepted by third parties, even when the information is encrypted.


Your rights


At any time, you have the right to access and request a copy of your Personal Information; request that your Personal Information be rectified or revoked; and limit its use or disclosure.

You can do it by:

Update your email preferences (what emails you receive) by clicking the “unsubscribe” hyperlink at the bottom of every email we send you. Once you have clicked you can unsubscribe from our database.


email preferences


Send an email with your request to Quiero@complices.mx; either

Send us a letter or notice to the following address:

Av. Revolución No. 1267, Floor 19, Col. Los Alpes. Álvaro Obregón Delegation, CP 01010


General clauses


COM reserves the right to make changes to this Privacy Notice, and COM may publish it through its website: www.complices.mx. In accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

By providing your information you agree to the terms and conditions set forth herein; therefore, if you wish COM not to collect your Personal Information, please refrain from providing it.


Last revision January 2021.



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